Good luck contacting the Jobcentre

I have a simple question I need to ask the Job Centre - it's not urgent and I prefer to ask it anonymously - have you noticed that every time you contact a government agency they almost won't talk to you without getting your identity and logging the call against your name? I just want to ask without the 3rd degree or feeling like I'm putting anything at risk - which may be slightly paranoid on my part, but I do suffer from anxiety.

I don't want to spend half the day navigating the phone menu, then hanging on hold listening to on-hold music that induces suicidal (and/or homicidal) thoughts. I don't want to spend money on an 0845 call when the bulk of my time will be spent navigating the menu and being on hold - and I'm poor anyway so I don't like spending money fullstop. What I'd like to do is send in an email query that they can respond to at their leisure. But can I contact the Job Centre by email? Hint... they say I can...

You try it. The address is http://www.jobcentreplus.gov.uk

You click on contacts and it takes you to a page with a range of options. But these more or less all lead to the FAQ page or to forms for benefits claims. And even though the text says that you'll be able to contact them, and that they do not guarantee to answer all emails - THERE IS NO FUCKING EMAIL ADDRESS! So what the fuck are they talking about? Unlike many other government agencies which allow me to send in non-urgent queries that they can take their time answering, they want me to tie up a phone line and end up suicidal.

If I want to complain about this? I can phone them on the 0845 no. "Or you can write a letter and post it, email it, fax it or hand it in to us at your nearest Jobcentre." Except... THERE IS NO FUCKING EMAIL ADDRESS! (Or fax no for that matter). Basically despite everything they say you have three options - pay to phone them and end up suicidal; snail-mail it, or go to see them in person. Going in person is also probably half a day for a 5 minute answer. And it means standing around waiting for an appointment because half the time there is not enough seating, and the seating make my back ache anyway.

I give up at this point. Maybe another day when I have a bit more patience. Or maybe I'll spend an hour outside in sub-zero temperatures waiting for the CAB to open because if you don't get there well before they open your chances of being seen within the few hours they are open are negligible - freeze for an hour, or spend the whole day listening to commercial radio (thinking about slashing my wrists) and sitting on chairs that seem to be designed for the purposes of torture, with a distinct possibility that they'll run out of time and you'll have to come back the next day and queue again.

Fuck. Today seems to be one of those "everything is hard" days. Wonder if I have any valium left over...?